Shipping policy

Shipping Policy

Order Processing All orders are processed within [1–3] business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on your location and the items in your order. Estimated delivery time is [8–15] business days after dispatch, depending on your destination.

Holiday Notice During public holidays, order processing and shipping may be delayed. For example, during China's National Holiday (October 1–7), orders can still be placed online, and all emails and shipments will be processed from October 8 in the order they were received. Thank you for your patience.

Customs, Duties & Taxes We take care of import duties and taxes for most of our international orders, so customers generally will not face extra customs‑related fees upon delivery.In very rare circumstances, unexpected local customs charges may occur due to special customs inspections or updated local regulations. Should this happen, please reach out to our support team right away for assistance.

Lost or Delayed Packages If your order hasn't arrived within the estimated time, please contact us at [your email] and we'll be happy to help.